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Non-technical skills
Across the industry, there is a growing interest and recognition of non-technical skills (NTS). Research has shown that NTS (such as situational awareness and decision making) underpin safe performance at work for safety critical staff. In light of this, a new page has been added to our human factors website which is specifically devoted to issues around NTS. On this page you will find more information on NTS and details of our past and future work and deliverables in this area.
Link: Non-technical skills
Guidance on the measurement of non-technical skills and management of errors
RSSB has developed a model for the measurement of non-technical skills (generic
non-technical skills that underpin technical tasks) and the management of errors
in the simulator. The model is based on work that the Human Factors team have carried
out with a train operating company to guide them in:
- identifying drivers’ non-technical skills in a simulator environment
- developing simulator operators’ ability to observe and feedback on these skills
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- managing driver errors in the simulator and maximising the opportunity to learn
from errors
It provides tools and practical guidance to be used by other train operating companies
to achieve these same goals. The information in this guide is based upon the role
of the driver and is primarily directed at simulator operators. However, as the
document recommends that effective non-technical skills measurement and feedback,
and error management, are company-wide activities, it will be of interest to a broad
audience including; driver managers, trainers, assessors, instructors, managers
and accident and incident investigators. The principles of this work can also be
applied to other operational roles.
Click on the following link to view the guidance document. For more information
on this guidance and a list of non-technical skills and behavioural markers please
contact Kate Bonsall (kate.bonsall@rssb.co.uk).
Rail Resource Management training briefing document
Rail resource management is a form of non-technical skills training that originated
in the aviation industry. RRM training enables safety critical workers to identify,
manage, mitigate and recover from threats and errors by using all available resources
– human, informational, procedural, equipment – to achieve a safe and efficient
outcome. RRM training can be a catalyst for cultural change by influencing the attitudes
and behaviours of all employees so as to fundamentally improve an organisation’s
operating culture and safety.
RSSB have written a briefing document provide an overview of what Rail Resource
Management (RRM) training is, how it relates to current activities within the rail
industry, and the anticipated costs/benefits of RRM implementation.
RSSB are currently conducting a project with representatives across the Rail industry
to develop, pilot and evaluate a non-technical skills training course (project reference
T869). It will focus on drivers, but produce guidance and core materials that will
be applicable to other operational roles.
For more information on RRM or the T869 Non-technical skills project please contact
Kate Bonsall (kate.bonsall@rssb.co.uk).
RSSB Human Factors Library
The Human Factors team are delighted to announce the launch of the above facility
which can be found at www.rssbhumanfactorslibrary.co.uk.
The website was developed by RSSBs Human Factors and Information management teams
as part of a DfT-funded research project. The login procedure is simple and the
rewards – in terms of easy access to a huge range of interesting documents covering
rail and non-rail information sources – can be considerable. For a start, in beginning
to scope a new project idea and when asking ‘has this been done already?’ you may
find the answer by typing in some key words and seeing what turns up! There are
much more advanced search facilities if you need them.
Safety Culture Toolkit
RSSB has developed a web-based Safety Culture Toolkit that will allow rail companies
to measure their own safety culture, and determine the actions that they could take
to tackle any issues that have been identified, without the need for extensive external
support. The Toolkit will also facilitate the accumulation of this data in one place,
to make it easier to establish a single industry view and benchmark individual companies'
cultures.
Click on the following link:
http://rssb.info-exchange.com/ to view the Toolkit. For queries on this
product, email safetyculturetoolkit-HF@rssb.co.uk
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