Safeguarding Customer Health Through Research

The rail industry is acutely aware of the need to look after passengers and ensure they can travel safely. How is our research helping to safeguard the health of customers?

​We have developed guidance to help prevent passengers who are stranded on hot trains from suffering heat exhaustion and falling ill.  We have also confirmed that passengers do not appear to have an increased risk of developing Deep Vein Thrombosis (DVT), which is a condition triggered by wider lifestyle and health issues.

In the future, demographic changes mean we can expect to see an increase in mature and elderly passengers.  RSSB is advising the industry to adapt the design of trains, stations and other facilities for higher levels of disability and limited mobility.  This includes wheelchair and mobility scooter access and information provision for people with sensory impairments.

Topics covered:

  • Passenger behaviour
  • Helping stranded passengers stay safe and comfortable
  • Assessing the risks associated with DVT
  • Changing passenger demographics 

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