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Developing Staff Competence After an Incident at the Platform Train Interface

Incidents are powerful learning experiences. They can be used to help organisations understand what went wrong and determine how staff can improve their performance and how systems and processes can be improved. Competence development plans are one way of achieving this. 

Competence development plans (CDPs) are part of an organisations Competence Management System (CMS). They provide a structured process to help staff develop and improve competence where a requirement or development need has been identified. 

An effective CDP process can:

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