All train operators have a responsibility to assist disabled passengers, RSSB reiterates
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RSSB research has not said that disabled passengers are disadvantaged by DOO.

The same report which covers the introduction of DOO also contains advice for train operating companies on how to make appropriate arrangements for people requiring assistance to access the railway. All train operators have a responsibility to assist disabled passengers and this is outlined in the
Office of Road and Rail policy​.​

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