New booklet urges staff to ‘Lend a Helping Hand’ at the platform train interface
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RSSB has launched a new guide for people working on trains and in stations to help them understand the crucial role they can play in reducing injuries on the platform and cut down the number of accidents occurring at the platform edge.

Accidents at the platform/train interface (PTI) are the biggest fatality risk for passengers on the railway, with 19 people killed and over 7,000 injured in the last 5 years.  These accidents are most likely to happen when getting on or off a train, but can also occur when there is no train stopped at the platform.

Last year, Network Rail and RSSB joined forces to launch the ‘Lend a Helping Hand’ campaign, reminding passengers to take extra care in stations, and encouraging people to reach out and help if they saw someone who was at risk.  Today, RSSB launches a new guide for people working in trains and on stations, to help them understand the crucial role they can play in reducing injuries at the PTI.

People in a safety critical role have an obvious part to play, but accidents at the platform edge can be the result of actions, behaviours and decisions taken by passengers long before reaching the platform edge.  Staff at the ticket office, within the station or at the gate line can really help to influence passenger behaviour and potentially reduce the occurrence of these incidents,” said RSSB’s Director of Research and Standards, Mark Phillips. 

‘Platform Safety. The facts and your role’ is an engaging booklet which provides key facts and figures to the most common types of accident that happen around the PTI, and acts as a guide to the types of people who are most at risk based on evidence collated by the RSSB. 

The booklet gives clear guidance for everyone working in the station including:

  • How to stop unsafe behaviours, like standing too close to the edge or running
  • Reporting accidents, incidents or near misses that occur at the PTI
  • Being aware of the station environment and discussing any hazards that might be encouraging unsafe behaviours

Other hard copies via Wilsons

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