We recognise the need to involve stakeholders in the development of future strategy. We aim to improve this by embedding a culture where dialogue with government, customers, neighbours and those who have an involvement in rail. We will put their needs at the centre of decision making and follow this up by being open about decisions, performance, and progress.
Many rail companies report publicly on their corporate responsibility and environmental performance. Yet greater clarity is needed on performance and ticketing to meet the expectations of stakeholders and customers. More sharing of data and information within the industry, and with the supply chain, will also be critical to achieving best value solutions for the whole network.