Identifying and Managing Passenger Behaviour at Stations, on Trains and at Level Crossings

It is essential to mitigate and manage the risks associated with passenger behaviour at the platform train interface (PTI), on trains, as well as the risks to the public at level crossings. By doing so the threat to passenger safety, commercial delays and losses will all be minimised.

Improving platform safety

The PTI poses risk to passengers, members of the public and rail staff. Infrastructure managers and rail undertakings are required to manage these risks under their legal obligations as duty holders.

The rail industry standard (RIS-3703-TOM) has three main parts:

  • Part 1 describes the purpose of the document while illustrating the scope of the PTI. It also covers the risks posed to passengers, members of the public and staff.
  • Part 2 describes the risk assessment process to support the development, review, and implementation of train dispatch processes. It presents the measures used to manage the safe behaviour of passengers at the PTI.
  • Part 3 describes the operational requirements and guidance for specifying and implementing Driver Controlled Operation (DCO), Guard and Platform Staff train dispatch.

There are 10 appendices which provide additional guidance on the requirements set out in the document.

Managing crowds safely and effectively

RSSB has produced several good practice guides to provide industry with a steer on better managing crowds. 

RSSB’s management of crowds at stations good practice guide outlines key considerations that will ensure the factors that are associated with crowding are managed well. Some of the main topics include knowing your crowd, planning ahead and using staff effectively.     

This extensive guide provides techniques that specifically relate to on train crowding and offers key considerations for a number of job roles. Case studies of good practice are also included within the document to provide examples of what industry are currently doing to manage the issue. 

RSSB’s guidance on designing for crowds document, was created for a range of roles such as engineers, architects, facilities mangers and regulatory authorities. The main purpose of this document is to provide the reader with an understanding that design should always aim to integrate operational requirements. The guidance outlines several benefits from this integrated approach including better visitor comfort, reduction of accidents and incidents, smooth operation and saving on design fixes. 

Our wayfinding at stations good practice guide is the first rail-specific good practice guide for delivering wayfinding information at station. This document is targeted at station operators, station managers, designers and marketing teams. The guide provides a number of useful considerations for preparing new or updated wayfinding information to ensure it is clear and consistent.

A library of risk factors and risk controls for level crossings

RSSB’s website host various human factors tools, including the human factor risks associated with level crossings and guidance on appropriate risk reduction measures. The Level Crossing Risk Management Toolkit is an information resource for anyone with an interest in public behaviour at level crossings. Furthermore, it can be used to support more specific activities such as level crossing design, risk assessment, accident investigation and inspections.

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