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Dedicated support from our team

When you join RSSB, you gain more than access to services—you gain a dedicated team focused on helping you succeed.

Our engagement managers provide a consistent, knowledgeable point of contact, working alongside you to ensure you can easily access RSSB’s expertise, tools, and industry insight. They take the time to understand your organisation’s priorities and help you make informed decisions that support safety, performance, and sustainability across rail.

How we support you

Our approach is proactive and tailored. Your engagement manager will:

  • Act as your single point of contact into RSSB
  • Help you understand and access relevant products, services, and expertise
  • Connect you with specialists across standards, research, data, and training
  • Share insight on industry developments and emerging priorities
  • Support collaboration across the rail sector
  • Listen to your feedback and represent your needs within RSSB.

Meet our engagement managers

Our engagement managers support a wide range of member organisations across the rail industry, bringing decades of combined experience.

Explore the team below to find your contact.

Matt 600x300

Matt Clements

Head of Engagement

Matt leads RSSB’s engagement team, working to strengthen relationships with members and stakeholders across the rail industry. He focuses on ensuring organisations understand what RSSB offers and how its expertise, products, and services can help address their challenges and priorities.

matt.clements@rssb.co.uk

Marianna White

Marianna White

Engagement Manager

Marianna works closely with members across the rail industry to understand their challenges and connect them with the right RSSB products, services, and expertise. With over 30 years of rail experience, she brings deep operational and policy insight to support member organisations.

marianna.white@rssb.co.uk

Philippa M treated

Philippa Murphy

Engagement Manager

Philippa brings extensive rail and human factors experience to her role, supporting members across freight, contractors, and train operators. She focuses on helping organisations get the most from their membership and apply industry knowledge effectively.

philippa.murphy@rssb.co.uk

jay-heavisides-profile-image

Jay Heavisides

Engagement Manager

Jay works with members to understand their operational and safety challenges, connecting them with relevant RSSB expertise, research, and industry collaboration opportunities. Her background in safety risk and intelligence supports a practical, solutions-focused approach.

jay.heavisides@rssb.co.uk

Amanda O’Donoghue

Amanda O'Donoghue

Stakeholder Manager

Amanda supports engagement across RSSB members and stakeholders, helping to build strong relationships and ensure effective communication between RSSB and the wider industry.

amanda.odonoghue@rssb.co.uk

Katie Healy

Katie Johnston

Stakeholder Manager

Katie works with member organisations to support collaboration, engagement, and awareness of RSSB’s services, ensuring members are well connected to the support available.

katie.johnston@rssb.co.uk

Susan Gray

Susan Gray

Stakeholder Manager

Susan helps facilitate engagement between RSSB and its members, supporting knowledge sharing and ensuring organisations can access the right expertise and resources.

susan.gray@rssb.co.uk

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How can we help?

If you’re unsure who your engagement manager is, or would like to be connected with the team, please get in touch.

membership@rssb.co.uk