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Evaluation of Overall Comfort of Railways Based on Customer Experience

Last updated on 23 November 2022 2:28

To increase overall passenger satisfaction, the comfort of railways was reconsidered from a passenger perspective. We twice conducted a web-based survey (February and November 2020) on passenger comfort during several representative travel phases (from planning to destination) and developed a draft evaluation index to estimate the overall comfort from the...

Author(s): Fumitoshi KIKUCHI;Chizuru NAKAGAWA;Ayano SAITO;Daisuke TATSUI;Mitsutaka ISHIZUKI;Hiroaki SUZUKI

Organisation(s): Railway Techinical Research Institute (RTRI) ;

2022

Japan

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