Human Factors Case Studies
Seat comfort is no longer considered a luxury to passengers, rather a requirement which influences the overall passenger experience on our railways. The challenge is that seat comfort is multi-faceted, depends on the person, the context and the environment. Consequently, what is comfortable for one person may not be comfortable for another, and what is comfortable for an individual may change over time. This emphasises the importance of a holistic human factors (HF) approach in identifying seat comfort.