ATOCGPG009 Iss 1
ATOC Good Practice Guide - Improving Train Service Delivery
This Guide recognises the importance of train service performance - reliability and punctuality - to both customers and industry stakeholders. It identifies key roles and responsibilities and provides advice on how to manage the business activities that contribute to train service planning and delivery in such a way as to ensure the highest possible levels of performance are achieved and maintained.
Rail Delivery Group: Good Practice Guide
- In Force: