Since my student nurse days, some 25 years ago and throughout my career I have been reminded that “if it isn’t documented it didn’t happen”. Any healthcare professional would recognise this, or a similar phrase as would, I suspect, professionals in other fields. This July, I discovered the impact not sticking to this principle can have for our industry – a possible removal from driving duties for dozens, if not more passenger and freight train drivers causing an operational nightmare from unexpected driver shortages.