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ISO 9001 is a worldwide standard that helps businesses improve their performance and meet customer expectations by managing quality effectively. It outlines how to initiate, maintain, and keep improving a quality management system.

The standard focuses on seven quality management principles:

  • customer focus
  • leadership
  • engagement of people
  • process approach
  • improvement
  • evidence-based decision making
  • relationship management.

Getting this certification means we’ve proven our processes to be efficient. We’ve also shown the delivery of our products and services to be excellent. We’re always striving to go above and beyond for our members and wider industry, and ISO 9001 will be key in that endeavour. 

It will allow us to enhance our engagement processes, make smarter decisions, and maintain a high degree of quality control. We hope this means your trust in us, and your satisfaction with our services, remains as high as ever.

But our work doesn’t stop here. ISO 9001 will also send us frequent checks, updates, and recommendations so that we can keep getting better. Providing the best-quality customer service is an ongoing process that needs constant assessment and work. We’re confident that ISO 9001 will keep us on the right path.