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Defining Competence Requirements for the Platform Train Interface

Competence requirements differ between staff, tasks and surroundings. To effectively develop the competence of employees it is important to understand what competence is, the differences and define specific competence requirements for staff and tasks.

Competence consists of different levels; the diagram above shows an example of how competence levels may be organised. In this representation, individuals that have just started their training are likely to be ‘novices’. Others may have moved to ‘not yet being competent’ as they are in the process of taking the required training. Having passed their training individuals will be ‘competent’ and overtime can develop their skills further to become ‘proficient’ and perhaps an ‘expert’ in a task or area of work. This approach to development can focus on helping individuals achieve increased levels of competence as opposed to simply being deemed ‘competent’ or ‘not competent’.

When an individual is being assessed for competency in conducting a task, it is worth remembering that it is a continuum. This means that a simple pass/fail mark may not appropriately reflect their abilities.

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