Improving Accessibility and Safety for Wheelchair and Mobility Scooter Users

We can expect to see a significant increase in older people using the railways over coming years due to demographic shifts. This will also have an impact on the number of wheelchairs and mobility scooters. How should the industry adapt to passenger needs?

We are updating guidance to improve the service that is provided to wheelchair and mobility scooter users when they board and alight trains and manage the risk of injury.  This includes advice on the correct use of ramps, improving communication with passengers about their requirements, and planning assistance in and advance.  Improving access to rail travel is expected to deliver a wealth of social and economic benefits.


Topics covered:


  • Changing demographics
  • Passenger needs
  • Wheelchair and mobility scooter access
  • Boarding ramps
  • Passenger assistance 

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