A refreshed guide to help rail companies develop their people with better non-technical skills such as the capacity to reason, communicate, focus and judge situations has been published by independent rail industry body, RSSB.
Prepared by RSSB’s team of human factors experts, ‘A Good Practice Guide to Integrating Non-Technical Skills into Rail Safety Critical Roles’ was published as part of an industry-wide event attended by over 50 rail and operational safety decision makers.
By making these trainable skills part of the development of critical staff such as drivers, signallers, dispatchers and guards, safety can be improved. Staff are more able to handle different types of situation, and can carry out tasks and procedures much more effectively, making their performance more robust.
RSSB’s Professional Head of Human Factors Ann Mills explained, “Non-technical skills influence how you approach what you need to do, and how you apply technical skills and underpinning knowledge. For example, train dispatch requires certain technical skills for completing the train safety check, but this is also supported by non-technical skills such as maintaining concentration.”
“Non-technical skills are not new to rail, but increasingly they have become an important part of competence management for our members.”
The full good practice guide and summary guide are available to download from the RSSB website, supported by train-the-trainer events and an on-line members’ toolkit which contains a range of resources to help companies integrate non-technical skills.