An RSSB-led webinar was broadcast this week to help rail companies recognise the contribution of non-technical skills (NTS) in managing operational risk.
NTS are social, cognitive and personal skills that can enhance the way you or your staff carry out their day-to-day job. By developing these skills, people in safety-critical roles can learn how to deal with a range of different situations, including in train operations and on stations.
The webinar, hosted on Wednesday 12 October at 1400hrs, was opened by RSSB's Professional Head of Human Factors Ann Mills. Three champions from within the rail industry talked through case studies, all demonstrating the value of integrating non-technical skills into safety critical roles. Network Rail's Allan Spence talked about what industry is doing to manage the boarding and alighting risk at the platform train interface. Network Rail's Tony Raine talked about safety critical communication and proceeding at caution, particularly in reducing the risk of collisions in possessions. And South West Trains' Justin Willett talked through the work done by the rail industry to help retain operational continuity in situations where GSM-R equipment fails.