The Helicon
1 South Place

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General Enquiries

Contact us on 020 3142 5300 or via our Customer Self Service Portal:

Press office

RSSB’s press office team can offer you media comment and guidance on all matters relating to our work. This might include providing links to statistics or research documents, preparing articles or arranging interviews with our Chief Executive, a member of our Executive Committee or technical specialists. Where other parts of the GB rail industry take the lead, RSSB can give you direction.

If you have an enquiry please contact a member of our Communications team today. The press office is open Monday - Friday from 0800-1730hrs. 

Press Office enquiries should be directed to: 020 3142 5653 or email

Financial enquiries

All enquiries relating to finance should be directed to

Customer self-service portal

Our customer self-service portal provides RSSB Members with the advice on technical issues and information about our products and services. Also use the portal to leave compliments, or make a complaint.

Website feedback

For any website feedback and issues with log on, please contact: