Station staff

Staff working at train stations, carrying out their normal job roles, can act as a deterrent for trespassing behaviour.

Can work in several different ways as a result of their visible presence, reducing the attractiveness of the railway as a place for trespass, directing and supporting correct behaviour and reducing the occurrence of errors leading to unintentional trespass.  If trespass occurs, the visible presence of staff can, influence behaviour when people are in place of risk and enable early warning of risk and response by the industry.

At a specific station location where there may be an existing problem.

By whom? - At a specific station location where there may be an existing problem.

Applicability / suitability for trespass types

Can be part of the normal activity of station staff where the presence of a person in an official capacity may influence some of the behaviour at the location.  A visible presence is needed, if the staff members are also required to work in ticket offices, additional staff may be needed where there is a known problem (e.g. additional security roles, especially at peak times). The layout of the station and numbers of exit points may influence the number of staff required.

Trespasser type =All.

Trespass events = Unintentional, convenience, fare evasion, anti-social behaviour, graffiti, hangout, recreation, theft.

Observed behaviours = Dropping items, exiting the platform from the platform end, crossing track, damage to facilities / equipment, signs of drug use, seen on disused platforms, dangling legs over platform, playing with equipment.

Potential Motivations = Various


Medium effectiveness

The presence of uniformed staff and rail personnel could be a deterrent for some trespass types (e.g. fear and embarrassment of being caught). This is dependent on the likelihood of actually being caught.  Staff presence can increase opportunities for early responses to problems, assuming access behaviours can be seen.  There may be an additional benefit that other passengers feel safer when there is a visible staff presence.

May have an immediate effect on some trespass groups.

Will need sustained efforts to ensure any effect is maintained.  Some groups of potential trespassers may operate outside of staffing hours.

Factors influencing effectiveness

Availability of staff and ability to carry out relevant anti-trespass roles (e.g. due to time of day in partially staffed stations, or other activities such as working in a ticket office)

Appropriate support (e.g. through sanctions) when required.

How to apply or implement, including dependencies

Consideration needs to be given to how anti-trespass roles fit alongside other roles in provision of station staffing (i.e. able to devote required time to trespass prevention roles, whilst also completing other essential duties).  This could be a particular problem when attempting to resolve an on-going trespass issue.

Staff should wear high visibility clothing to make them more visible to potential trespassers and raise the awareness of this anti-trespass role.  

Provision may need to be made for support and occasional staff presence during non-staffed periods (e.g. sufficient mobile staff covering several stations, adopt a station volunteers can operate outside of station staff working hours and provide a deterrent for anti-social behaviour).



May need dedicated security / anti-trespass roles in some locations.

Haven’t found what you’re looking for?
Get in touch with our Senior Safety Intelligence Analyst for further information.
Siona Vass
Tel: 020 3142 5485
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