ATOCGN1011 Iss 1
Checklist for Provision of Customer Care following a Major Passenger Rail Incident
This document should be read in conjunction with ATOCACOP011. It provides a checklist for guidance on provision of customer care to those directly involved in a major passenger rail incident/together with their friends/relatives). It does NOT seek to address the emergency response itself.
Rail Delivery Group: Guidance Note
- In Force: