Ensuring safe and satisfied customers
13/05/2025
Passenger travel patterns and expectations continue to evolve, so the industry must find new ways to manage customer experience. Meanwhile, trespass and suicide, and assaults on passengers and staff, are ongoing challenges that call for cohesive action. By harnessing rail’s combined resources, you can deliver a safe, high-performing network.
How we’re supporting the industry
Notable work
- More comfortable journeys: balancing seat comfort with passenger capacity
- Making sure signals and lineside signs are clear and visible
- Research project explores the benefits of different sand types to improve adhesion
- A New Rail Industry Standard for Level Crossing Systems (RIS-0793-CCS)
- New guidance note on determining aerodynamic rolling moment coefficient enhances operational safety
