Complete
- Start Date
- 2014
- Implementation Date
- 2017
- Objectives
-
CustomerCost
- Type
- Innovation Project
Registered
TOC '15: Transformational disruption management (SC12-TCF-08)
Train Operating Companies commonly score less highly in the National Rail Passenger Survey (NRPS) for how disruption is handled and information is made available to customers.
Project Reference: SC12-TCF-08
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