Spoken Safety Critical Communications

Excellent spoken safety critical communications (SSCC) are a crucial factor in helping deliver a safe operational railway. All rail staff who have to communicate verbally during their operational duties have a part to play. In a recent sample of GB rail incidents, safety critical communication (SCC) was identified as a contributory factor in nearly 17% of cases [1]. However, this figure rises to 90% depending on the operational context [2].
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Paul Leach
Paul Leach
Tel: 020 3142 5629