How do Non-Technical Skills Fit with Route Knowledge?

Route knowledge is, effectively, a non-technical skill (NTS). It is one of many that underpin and support the many technical tasks that drivers and guards undertake. So, it can be helpful to embed other NTS into your route knowledge competence process, enabling your staff to use route knowledge and NTS together.  You can decide how to embed NTS into the competence process when you make your route learning plan.