Operational Decision-Making Training
These types of stressful situations can be helped by a structured approach to making decisions. Our G-FORCE model has a framework to do this that is logical and thorough. Delegates of this course will learn how to use the G FORCE model to better structure their operational decisions. Delegates will gain an understanding of the need to fully consider the options and risks. This will help them avoid the human tendency to jump from the problem to a solution.
Course overview
Our G-FORCE model supports rail personnel to make rational operational decisions when under pressure or when they are faced with unfamiliar or unusual situations. It takes the user through a rational decision-making framework which helps them come to a logical decision. This course in operational decision-making is based on the G-FORCE model and practical ways to use it.
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Learning outcomes:
- understand how decisions are made in various contexts and the factors that influence them.
- identify and recognise barriers that can prevent effective decision-making.
- analyse factors that influence decision-making and understand the psychology behind them.
- know how to use the G-FORCE tool to help make structured and rational decisions.
- practice using the G-FORCE model in scenarios. This improves operational decision-making skills.
- understand the importance of documenting the rationale behind decisions for accountability and future reference.
- build confidence in operational decision-making skills by exploring the process of making decisions and recognising the complexity of working in the rail industry.
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Who should attend?The course will be helpful to anyone who frequently makes operational decisions or evaluates the decisions made by others. Previous attendees have included signallers, shift signaller managers, local operations managers, and operations managers. Other roles of previous attendees are senior network delivery managers, network delivery managers, route control managers, incident controllers, train running controllers, and electrical control operators.
Prices
- RSSB Member and Affiliate: £385 (£462 including 20% UK VAT)
- RSSB Non-Member: £770 (£924 including 20% UK VAT)
Course dates and booking
Face-to-face delivery
- Learning hours: 09:30-16:30
Course dates:
- 11 September 2025 (London)
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Book your place
Our Quick Start Guide for Delegates explains how to register on the Learning Platform to book your place.
Trainers’ profiles
This course is delivered by a skilled trainer to a small group of delegates.
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Mark Kirton, Learning and Development Trainer
Mark has over 12 years’ experience in rail. This includes frontline operations and operational resourcing. In the last six years, he has specialised in the design and delivery of training for frontline staff in safety-critical roles. He has a passionate delivery style and likes to engage through storytelling. -
Owen McCulloch, Human Factors Specialist
Owen has a background in kinetics and occupational ergonomics. This includes two years of experience in human factors research in rail. His past work includes projects that aimed to improve safety-critical performance.He has strong interests in three main areas, safety culture, change management, and human factors risks. He is keen to make sure that human factors risks are managed effectively. He is committed to sharing practical insights that improve the safety and efficiency of operations.
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Tom Hyatt, Lead Human Factors Specialist
Tom holds a BSc (Hons) Psychology and an MSc Safety and Human Factors. He is also Chartered with the Chartered Institute of Ergonomics and Human Factors. Tom also has operational experience. This includes being a signaller at some of London’s busiest locations.Now, Tom develops and delivers projects and training in human factors. His focus is on accident and incident investigation and train operations. He is also interested in infrastructure and workforce safety and how to make operational decisions.
We work directly with organisations to develop and deliver this as a bespoke course. Bespoke versions of the course are tailored to the delegate group and business needs.
If you would like RSSB to deliver this as a bespoke training course at a location of your choice, please email training@rssb.co.uk. We will then contact you to discuss your exact requirements and how we could tailor the course to your target audience.
