Operational Decision-Making Training
Delegates of this course will learn how to use the G-FORCE model to better structure their decisions by following a logical and thorough approach. Delegates will understand the need to fully consider the options and risks and avoid the human tendency to jump from the problem to a solution.
Bespoke courses
We work directly with organisations to develop and deliver this as a bespoke course. The course will be tailored to the delegate group and business requirements.
If you would like RSSB to deliver this as a bespoke training course, remotely or at a location of your choice, please email: training@rssb.co.uk, and we will contact you to discuss your exact requirements and how we could tailor the course to your target audience.
Course overview
RSSB’s G-FORCE model supports rail personnel to make rational decisions when under pressure or when they are faced with unfamiliar or unusual situations. It works by taking the user through a rational decision-making framework, helping them come to a logical decision.
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The course focuses on:
- the psychology of decision-making
- the role of fair culture in evaluating decisions
- guiding users through a logical, structured process for rational decision-making
- situations to use the tool
- practical decision-making scenarios to use the tool.
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Who should attend?The course will be helpful to anyone that frequently makes decisions or evaluates the decisions made by others. Previous attendees have included Control and On-Call staff, Driver Managers, Signaller Managers and Customer Experience Managers.
Key information
Delivery: The training is delivered remotely in short modules or as a one-day face-to-face training.
Contact for enquiries: 020 3142 5418 or training@rssb.co.uk
