Frontline Leaders Training
Course overview
Our research shows that substandard leadership and management skills of frontline leaders is linked to negative safety outcomes, increased staff turnover and poor staff and organisational performance. Upskilling operational frontline leaders with leadership and management skills can help reduce these problems.
This course has been developed to support organisations upskill their operational frontline leaders. The course aims to raise the individual’s awareness of their leadership style and that of their colleagues, explore a range of communications challenges and practice coaching and feedback skills.
The course provides a blend of best practices and company expectation guidelines, self-evaluations, and practical scenario-based role-play activities.
This bespoke two-day face-to-face training is delivered over two separate days, with some time allowed in between the two days to apply the learning from Day 1.
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Learning outcomes
- Identify barriers that limit frontline leaders’ performance
- Identify the role of frontline leaders in managing the expectations of others and your own organisation’s expectations
- Understand the different approaches to leadership and identify your own leadership style
- Managing conflicts, difficult conversations and challenging clients
- Receive coaching and feedback
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Who should attend?
Individuals who manage and lead frontline operational employees such as driver managers, local operations managers, section supervisors, supervisors and team leaders of track workers, guards, and conductor managers.
Course dates and booking
Contact for enquiries:
- Call: 020 3142 5418
- Email: training@rssb.co.uk
Trainer's profile
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Paul Leach, Head of Human Factors and Occupational Psychologist
Paul has a BSc in Psychology, an MSc in Occupational Psychology and is a Registered Occupational Psychologist with the Health and Care Professions Council. Since 2008, Paul has developed and delivered training across many aspects of human factors, including leadership, safety culture, competences and psychometric assessment, incident investigation, and non-technical skills.
Bespoke courses
We work directly with organisations to develop and deliver this as a bespoke course. The course will be tailored to the delegate group and business requirements.
If you would like RSSB to deliver this as a bespoke training course, remotely or at a location of your choice, please email training@rssb.co.uk, and we will contact you to discuss your exact requirements and how we could tailor the course to your target audience.
