Frontline Leaders Training
Course overview
Over a two-year period, we did research into management and leadership skills for frontline staff. This shows that the effective leadership and management skills of frontline leaders are linked to many benefits. These include positive safety outcomes, increased staff retention and commitment, and improved staff and organisational performance. As a result, developing operational frontline leadership is an essential part of safe and efficient performance in rail. This course is designed to help organisations upskill their operational leaders who work at the frontline.
The course aims to raise the individual’s awareness of their leadership style. It also increases individual’s awareness of their leadership styles shown by their colleagues. It explores a range of challenges in communication and gives delegates practice in coaching and feedback skills.
The course has a blend of best practices, self-evaluation, and practical activities. This helps individuals effectively apply what they learn on the course to real-world situations. This improves their effectiveness as leaders as well as their organisational performance.
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Learning outcomes
- identify barriers that limit the performance of frontline leaders
- identify the role of frontline leaders in managing both the expectations of their teams and the expectations set by their organisation
- understand the different approaches to leadership
- identify your own leadership style
- understand how to manage conflicts, have difficult conversations, and deal with challenging clients
- receive coaching and feedback about their leadership skills.
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Who should attend?
Individuals who manage and lead frontline operational employees. The employees they manage include driver managers, local operations managers, section supervisors, supervisors and team leaders of track workers, guards, and conductor managers.
Prices
- RSSB Member and Affiliate: £770 (£924 including 20% UK VAT)
- RSSB Non—Member: £1,540 (£1,848 including 20% UK VAT)
Course dates and booking
Face-to-face delivery
Learning hours: 09:00-17:00 on both days
Course dates:
- 31 Aug – 01 Sept 2025 (London)
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Book your place
Our Quick Start Guide for Delegates explains how to register on the Learning Platform to book your place.
Trainers’ profiles
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Paul Leach, Head of Human Factors
Paul has a BSc in Psychology and an MSc in Occupational Psychology. He is a Registered Occupational Psychologist with the Health and Care Professions Council. Since 2008, Paul has developed and delivered training across many aspects of human factors. These include leadership, safety culture, competence and psychometric assessment, incident investigation, and non-technical skills.
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Anna Vereker, Principal Human Factors Specialist
Anna has a BA in English and Psychology and an MA in Psychology. She is Chartered as an Occupational Psychologist with the Health and Care Professions Council and is an Associate Fellow of the British Psychological Society (BPS). She is a member of the Chartered Institute of Ergonomics and Human Factors as well as the European Association for Aviation Psychology. She also holds several BPS psychometric and European Certificate in Psychology qualifications. Anna has worked in a range of military and civilian psychology and human factors roles for 20 years. Most of these have been in aviation. Anna has developed and delivered a wide variety of training courses during her career. These have covered a broad spectrum of human factors topics. She currently delivers several courses for RSSB.
Bespoke courses
We work directly with organisations to develop and deliver this as a bespoke course. Bespoke courses are tailored to the delegate group and what the business needs.
If you’d like RSSB to deliver this as a bespoke training course at a location of your choice, please email training@rssb.co.uk. We will then contact you to discuss your needs and how we could tailor the course to your target audience.
