Underway
- Start Date
- 2021
- Estimated End Date
- 2026
- Objectives
-
Customer
- Type
- Research Project
- Capability Area
-
Data-driven
Registered
Improving Customer Feedback Mechanisms to Better Understand Customer Experience in the Rail Industry (COF-MLD-04)
A framework for capturing and assessing customer feedback in the rail industry to help understand passenger experience in greater depth.
Project Reference: COF-MLD-04
Log in or register to keep reading
Register for free individual access
- Unlock research, articles and more
- Get updates on RSSB’s activities
Already have an RSSB account?
- Log in to access content and download resources
Haven't found what you're looking for?
Get in touch with our expert for more information
