Underway
- Start Date
- 2021
- Estimated End Date
- 2026
- Objectives
-
Customer
- Type
- Research Project
- Capability Area
-
Data-driven

Registered
Improving Customer Feedback Mechanisms to Better Understand Customer Experience in the Rail Industry (COF-MLD-04)
A framework for capturing and assessing customer feedback in the rail industry to help understand passenger experience in greater depth.
Project Reference: COF-MLD-04
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