Complete
- Start Date
- 2018
- End Date
- 2020
- Objectives
-
CustomerSafetyCost
- Type
- Research Project

Registered
Developing management and leadership skills for staff with operational line management duties (T1142)
Staff who manage and lead front line operational employees such as driver managers, local operations managers, section supervisors and guard and conductor managers - termed ‘operational front line leaders’ (OFLL) - have an important but challenging role.
Project Reference: T1142
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