Non-Technical Skills Awareness and Integration
Course overview
NTS play a vital role in safety. They help people to anticipate, identify, and mitigate errors in task performance.
This course takes a proactive approach to NTS development. It demonstrates how integrating NTS into competence management systems, training and briefing programmes improves safety performance. You will receive the information, tools and insights needed to do this in the most effective way.
This course is delivered face-to-face over three days, or remotely over a week.
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Learning outcomes
- Understanding of NTS
- Why NTS are important and how they can be used
- Details of the seven NTS categories
- The specific skills needed for each NTS category
- Discussing factors that affect the application of NTS correctly
- How NTS relate to the action model of human information processing and how this can be applied
- How to integrate NTS in a competence management system
- Measuring and providing feedback on NTS in a technical assessment.
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Materials
- Material to support your learning on the course
- Material for the ongoing application and development of NTS in your workplace.
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Who should attend?Individuals who manage professionals in safety-critical roles. This may include managers of operational staff, operations managers, and professionals involved in training and assessment, or with responsibilities for competence management.
Prices
- RSSB Member and Affiliate: £1,155 (£1,386 including 20% UK VAT)
- RSSB Non—Member: £2,310 (£2,772 including 20% UK VAT)
Course dates and booking
Face-to-face delivery
Learning Hours: 09:00-17:00 on all three days
Course Dates:
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03-05 June 2025 (London) (Fully Booked)
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Book your place
Our Quick Start Guide for Delegates explains how to register on the Learning Platform to book your place.
Remote delivery
Learning hours:
- Day 1 [9:00-11:00, 13:00-16:30]
- Day 2-4 [13:00-16:30]
- Day 5 [10:00-13:30]
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Book your place
Our Quick Start Guide for Delegates explains how to register on the Learning Platform to book your place.
Testimonial
Trainers' profiles
This course is delivered to a small group of delegates by two trainers. Our trainers are experts in NTS and competence development for the rail sector and bring wider experience of NTS application from other safety-critical industries to the delivery.
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Paul Leach, Head of Human Factors
Paul has a BSc in Psychology and an MSc in Occupational Psychology. He is a Registered Occupational Psychologist with the Health and Care Professions Council. Since 2008, Paul has developed and delivered training across many aspects of human factors. These include leadership, safety culture, competence and psychometric assessment, incident investigation, and non-technical skills.
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Anisha Tailor, Principal Human Factors Specialist
Anisha is a Chartered human factors specialist with seven years' research experience, spanning rail, healthcare and road safety. She has a particular interest in the practical strategies that individuals can use to perform tasks safely and reliably. -
Anna Vereker, Principal Human Factors Specialist
Anna has a BA in English and Psychology and an MA in Psychology. She is Chartered as an Occupational Psychologist with the Health and Care Professions Council and is an Associate Fellow of the British Psychological Society (BPS). She is a member of the Chartered Institute of Ergonomics and Human Factors as well as the European Association for Aviation Psychology. She also holds several BPS psychometric and European Certificate in Psychology qualifications. Anna has worked in a range of military and civilian psychology and human factors roles for 20 years. Most of these have been in aviation. Anna has developed and delivered a wide variety of training courses during her career. These have covered a broad spectrum of human factors topics. She currently delivers several courses for RSSB.
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Priya Shah, Senior Human Factors Specialist
Priya has an MSc in Occupational Psychology and is a member of both the British Psychological Society and the Chartered Institute of Ergonomics and Human Factors. She has over 20 years’ experience developing and delivering training in education and safety-critical settings, covering topics such as competence, risk-based training needs analysis, non-technical skills, and psychometric assessment. -
Tom Jarvis, Learning and Development Trainer
Tom has worked in safety-critical industries for over 13 years. He has a learning and development background in aviation. He has trained cabin crew and pilots in topics such as human factors and safety and emergency procedures. In rail, Tom worked as a signaller, before joining the training team at RSSB. -
Jasmine Bayliss, Human Factors Specialist
Jasmine has an MSc in Ergonomics and Human Factors. She is now working towards obtaining chartership with the Chartered Institute of Ergonomics and Human Factors. She has experience of working on a range of non-technical skills projects. These include developing materials to support guards and dispatchers in their use of non-technical skills. Jasmine also has experience of developing and reviewing training materials, as well as delivering training courses. For instance, this includes our non-technical skills course.
Other related courses
Human Factors Awareness
This course explains the factors that affect human performance at work with regards to the individual, job or workplace and organisation.
Introduction to Human Factors and Non-Technical Skills
A self-paced e-learning course to introduce human factors and NTS and how they apply to safety-critical roles in the rail industry.
Contact training@rssb.co.uk for more information.
