•  4th, 5th, 6th October 2022 (London)
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Course overview

Non-technical skills (NTS) play a vital role in safety. They help people to anticipate, identify, and mitigate errors in task performance.

This course takes a proactive approach to NTS development. It demonstrates how integrating NTS into competence management systems, training and briefing programmes improves safety performance. Informed by our research projects, this course will provide you with the information, tools and insight needed to do this in the most effective way.

This course is delivered as face-to-face training over three days or remotely over a week, in short modules.

The course focuses on:

  • Understanding of NTS.
  • Describing NTS categories and the skills needed for each.
  • Explaining why NTS are important and how they can be used.
  • Discussing factors that affect our ability to apply our NTS correctly.
  • Describing how NTS relate to the action model of human information processing and how this can be applied.
  • Understanding how to integrate NTS in a competence management system.
  • Learning how to measure and provide feedback on NTS as part of a technical assessment.

You will also receive materials to support your learning on the course, and the ongoing application and development of NTS in your workplace. 

This course provides managers with the information, tools and insights needed to support staff to maintain and enhance these skills by objectively measuring the NTS they demonstrate.

Who should attend?

It is for anyone who manages professionals in safety-critical roles. This may include managers of operational staff, operations managers, and professionals involved in training and assessment, or with responsibilities for competence management. 

Key information


  • RSSB Member and Affiliate: £1,050 (£1,260 including 20% UK VAT)
  • RSSB Non- Member: £2,100 (£2,520 including 20% UK VAT)

Remote delivery timings:

  • Day 1 [9:00-11:00, 13:00-16:30]
  • Day 2-4 [13:00-16:30
  • Day 5 [10:00-13:30]

Face-to-face delivery timings:

  • 09:00 – 17:00 on all the three days

Contact for enquiries:

Terms and Conditions 


‘Very useful course— allowed suitable time to develop skills and knowledge using excellent materials, trainers and examples.’ 

Northern Trains Ltd

Bespoke and refresher NTS courses

We recognise that every organisation is different, so we work directly with organisations to develop bespoke or refresher NTS training courses. Each course is tailored to the delegate group and business requirements. The length of the course will depend on the learning objectives identified and agreed with you. 

The course can be developed in a modular format to allow for flexible remote delivery to suit your needs. The modular approach will also allow for time between modules to apply the learning and reflect with colleagues and trainers.

If you would like RSSB to deliver this as a bespoke training course, remotely or at a location of your choice, please email, and we will contact you to discuss your exact requirements and how we could tailor the course to your target audience.

Trainers’ profile

This course is delivered by two trainers, working with small groups of delegates. RSSB has a pool of trainers with expertise in NTS and competence development in the rail sector. They will also bring their wider NTS experience from other safety critical industries to the delivery. 

Paul Leach, Principal Human Factors Specialist

Paul has a BSc in Psychology and a MSc in Occupational Psychology. Since 2008, Paul has developed and delivered Human Factors and non-technical skills training across many safety critical industries such as maritime and oil and gas sectors, and the emergency services.

Anisha Tailor – Senior Human Factors Specialist

Anisha is a Chartered Human Factors specialist with 7 years' research experience, spanning rail, healthcare and road safety. She has a particular interest in the practical strategies that individuals can use to perform tasks safely and reliably.

James Lonergan - Senior Human Factors Specialist

James has an MSc in Occupational Psychology and is a member of the British Psychological Society. His interests focus on individual decision making in operations and developing practical solutions for individuals and organisations to encourage safe and reliable performance.

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