• 10-11 November 2022 (London)
Book your place

You can book onto our courses through our Learning platform. For an overview of how to register on the RSSB Learning Platform see our Quick Start Guide for Delegates.

Course overview

This course aims to increase understanding and awareness of human factors and how it can be applied. The course provides delegates with knowledge of human factors techniques and helps identify a range of factors that can affect human performance. This knowledge can be applied when considering design and change management as well as part of an investigation.

The course focuses on:

  • understanding how people process information 
  • explaining the performance shaping factors that can influence human performance
  • referring to guidance to address the factors that affect performance 
  • outlining how to practically apply human factors knowledge.

RSSB also run a Non-Technical Skills course which expands upon and consolidates the individual performance concepts and also considers this from a human performance and competence management perspective.

Who should attend?

This course is aimed at safety managers, operations managers, safety advisors and safety specialists, hazard analysts, regulators, inspectors, and human factors advisors.

It’s also relevant to those whose role includes accident incident investigation.

Key information


  • RSSB Member and Affiliate: £700 (£840 including 20% UK VAT)
  • RSSB Non- Member: £1,400 (£1,680 including 20% UK VAT)

Remote delivery timings:  Day 1 [13:00-16:30] and Days 2-5 [13:00-16:00]

Face-to-face delivery timings: 09:30 – 17:00 on both days

Contact for enquiries: 020 3142 5418 or

Terms and Conditions 


‘Human factors understanding can really improve safety performance. This course is well worth attending.’

Driver Standards Manager, Great Western Railway

Bespoke courses

We recognise that every organisation is different. We work directly with organisations to develop bespoke courses. Each course is tailored to the delegate group and business requirements. The course can be developed in a modular format to allow for flexible remote delivery to suit your needs. The modular approach will also allow for time between modules to apply the learning and reflect with colleagues and trainers.

If you would like RSSB to deliver this as a bespoke training course, remotely or at a location of your choice, please email, and we will contact you to discuss your exact requirements and how we could tailor the course to your target audience.

Trainers’ profile

This course is delivered by two trainers, working with small groups of delegates. RSSB has a pool of trainers with expertise in human factors in the rail sector. They will also bring their wider experience from other safety critical industries to the delivery. 

Paul Leach, Principal Human Factors Specialist and Occupational Psychologist

Paul has a BSc in Psychology and a Masters in Occupational Psychology. Since 2008, Paul has developed and delivered training across many aspects of human factors, including leadership, safety culture, competence and psychometric assessment, incident investigation, and non-technical skills.

Alice Monk, Principal Human Factors Specialist

Alice is a Chartered member of the Institute of Ergonomics and Human Factors with over 10 years' experience in applying ergonomics and human factors in the rail sector.

Sam Waters, Senior Human Factors Specialist 

Sam is a Graduate member of the Institute of Ergonomics and Human Factors. With over 5 years' experience in the railway, he provides advice to railway organisations on how to shape human factors theory into practical application.

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