Complete
- Start Date
- 2005
- End Date
- 2006
- Objectives
-
CustomerSafety
- Type
- Research Project

Registered
Conflict avoidance training for front line railway staff (T542)
The research aimed to provide the industry with thoroughly researched guidance on the most effective design, approach, style and content of conflict management training courses for front-line staff.
Project Reference: T542
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