Getting Help with Standards

Problems or Suggestions

If you have a problem with a standard or have a suggestion for improvements, we recommend using our ‘Request for Help’ process. The ‘Request for Help’ process is the principal way in which standards users can initially engage with RSSB. This opportunity is available to anybody, and a simple form helps to identify the user, define the problem and explain what good would look like. 

For the most part, the ‘Request for Help’ process is the primary means to request a change to a standard. It may be that the user just needs support in understanding a standard and how to apply it, the applicant might need a deviation to the standard, or sometimes it might be more appropriate to publish an amendment to the standard. The types of queries that should be raised through this process are if the user: 

• Requires help or advice from RSSB with interpreting or applying NTSNs, RGSs, RISs, GNs or the Rule Book.
• Wants to request a change to an NTSN, RGS, RIS, GN or a Rule Book document.
• Is unsure as to whether you need to apply for a deviation from an RGS or the Rule Book.
• Is requesting access to supporting documentation listed in a deviation certificate.

The process enables standards users to explain their challenges, the benefits they are seeking and to engage effectively with RSSB, without the user needing to have a comprehensive understanding of the standards framework. We can then determine the most suitable course of action which might range from advice, a deviation application or a change to a standard.

Finally, the ‘Request for Help’ process is an indicator of the suitability of standards, especially if the outcome is a change to standards.

Applying for a deviation

You can apply for a deviation to a standard if you cannot comply with a requirement and need to seek permission to use an alternative provision. If you know that you require a deviation, you can apply for one directly. To do this, you should apply for a deviation which sets out the alternative provision you wish to put in place, on either a temporary or permanent basis. We will process your application so that the Lead Standards Committee can make the final decision on the outcome. Our ‘Deviation from Standards’ page explains the process and provides guidance on what your application needs to be successful.