Your multi-modal integration guide
25/04/2025
Seamless travel should not be a luxury. Our good practice guide shows train operating companies (TOCs) how they can transform the passenger experience and make transport smoother.
This document helps TOCs better link different means of travel. It also ensures they meet goals set by the Department for Transport for 2025-26. It gives clear advice on developing station travel plans or overall integrated transport plans.
This guidance will:
- help TOCs improve integration with other transport modes
- support strategic alignment with government’s goals
- improve access for all passengers.
Why this matters
The advantages of better connected travel are:
- Environmental impact: Linking rail with other modes of transport encourages using public transport and walking or biking, which are better for the environment. Reduced private car use lowers emissions and helps meet net zero goals.
- Social benefits: Better connections and access make it easier for people to access education, jobs, and social activities. Thus, it reduces transport-related exclusion.
- Economic growth: Better station access increases passenger numbers and visitor numbers to local businesses.
- Public health: Encouraging walking and cycling promotes physical activity. This may lead to better health for passengers and reduce travel-related stress.