Research helps make train dispatch safer and more efficient
There is high-level guidance for driver-controlled door operations during train dispatch. Operators also develop their own company policies, instructions, and methods of working.
This creates a lack of consistency in these processes, which is particularly problematic when operators share stations.
Understanding what good practice looks like in more detail would be very beneficial. This would provide ways for operators to improve their processes, with benefits to both safety and reliability.
This research reviewed current practices and processes for the control of doors by train drivers. It provided an overview of the benefits and risks from each type.
From this, we created a Good Practice Guide to be used by industry. This enables operators to optimise their processes in a safe and efficient manner.
The research found that collaborative working should be encouraged during dispatch. This should include risk assessments, training needs assessments, and practical delivery. The Good Practice Guide enables proven methods to be shared across the rail industry. It will also improve staff training and ensure consistency of the dispatch process across operators.
While safety is the main priority, the application of the Good Practice Guide is also likely to improve a number of other areas.
For instance, it should improve:
- service reliability by optimising dwell times
- overall customer experience due to increased safety and reliability
- accessibility thanks to better fleet specification.
Currently, delays caused by dwell times associated with the dispatch process are estimated to be worth £1.03 million per year.