Human Factors Toolkit

The RSSB Human Factors team provides guidance, tools, products and services to support our members. Firstly, to better understand the factors that affect health, safety, wellbeing and performance, and secondly to determine and implement solutions to optimise these.

The following guidance, tools, products and services have been developed at RSSB to help you manage human factors and you can find out more about each of them by following the links.


Human Factors on SPARK

Understanding Human Factors - a guide for the rail industry

Cognitive and individual factors good practice guide


Safety culture toolkit

Workload assessment toolkit on SPARK

CCTV toolkit - this toolkitt provides guidance about how to design and apply effective CCTV technology and operations to particular work environments. For a copy, please contact us via the customer self-service portal 

Safety critical rule compliance toolkit - this toolkit is contained in a downloadable zip file. This contains an executable (.exe) file that must be run to install the toolkit on your PC. You may need administrator rights to install this software.

Level crossing risk management toolkit

Maintenance toolkit (recommended browser -  Chrome)

Rail Action Reliability Assessment (RARA) toolkit on SPARK

Alarms and Alerts toolkit is no longer available please contact our Human Factors Expert Anita Weltz ( for more information on Alarms and Alerts.

Improving Passenger experience

Crowd management at stations - a good practice guide on SPARK

Wayfinding at stations - a good practice guide on SPARK

Crowd management on train - a good practice guide on SPARK

Guidance on designing for crowds - an integrated approach (CIRIA)

Train dispatch and platform safety measures RIS

Fatigue, health and wellbeing

Fatigue management

Musculoskeletal Disorder Risk Assessment for Train Drivers (MAT) Tool

Competence and skills

Non-technical Skills

Risk based training needs analysis

Competence development good practice guide RS100

Summary guide into integrating NTS into rail safety critical roles

Good practice guide to integrating NTS into rail safety critical roles

Management of route knowledge for drivers, train managers, guards and driver managers - RIS

Managing driver managers

Development of a behavioural safety good practice guide (T1023) on SPARK

Supporting drivers on routes undergoing significant change (T1045) on SPARK

Passenger risk triggered commentary fact sheet

Focus toolkit: presentation; notes for trainer; driver booklet


For more information on acquiring these or to request support in using them, please contact our Head of Human Factors.

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