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Project title

Improving accessibility and safety for mobility scooter users travelling by rail (T1055)

  • Project number:

    T1055
  • Topic:

    Operations
  • Status:

    Completed

Project Summary

To evaluate what improvements should be made to assist mobility scooter users to board and alight from trains and to improve the processes used by staff in dealing with mobility scooter users.

Project Abstract

Project Briefs are hosted on www.rssb.co.uk
Given the ageing population, the number of passengers with mobility impairments is expected to increase significantly in the future. The market for mobility scooters has shown significant growth over recent years with these products offering an affordable mobility solution to many potential rail customers. This research project investigated scooter use on the GB rail network. It assessed the current level of use, how policies are developed and managed by individual TOCs, and what research exists to help understand how viable the use of scooters is in GB stations and on trains. The project used methods such as literature review, incident analysis and stakeholder consultation. The research supported industry in the development of a more consistent, evidence-based approach to the management of scooter use at stations and on trains. The good practice developed has three separate colour coded sections for passengers, rail staff, and managers on the safe use of scooters at stations and on board trains. The section for passengers is also available separately to make its dissemination easier. The guide encompasses work from an earlier good practice guide on wheelchairs. It is expected that train operators will use the guide to inform their policies and practices, both for passengers using mobility scooters to access rail services, and for the staff facilitating access. The launch of the guide is planned for the first quarter of 2018.

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