Recent national passenger surveys have shown that satisfaction associated with personal security on the GB railways has been consistently lower than the overall satisfaction level of rail passengers. To address these concerns, and to improve personal security on the railways, the industry has implemented various security measures and schemes. However, in the absence of a value or a set of values to robustly quantify such measures, making a case for investment becomes very difficult. The Rail Personal Security Group has asked RSSB to address this knowledge gap. To this end, the project will evaluate Secure Station and Park Mark schemes implemented by the industry to improve personal security. The aims of the research are to establish whether the schemes are fulfilling their objectives and to estimate the value of the benefits accrued from their introduction. The project will quantify the schemes’ benefits through increased patronage and risk reduction, as well as identifying wider social and economic benefits. The project will deliver a well developed and informed framework to assess the societal and economic benefits of investing in personal security, as well as recommendations on the effectiveness of the schemes. The knowledge gained through these evaluations is expected to be used in the Passenger Demand Forecasting Handbook, the New Approach to Appraisal guidelines; and individual train operator and Network Rail business case frameworks. The outputs will help make better investment and deployment decisions associated with personal security on the railways.
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