A study of 250 SPAD incident reports in 2016/17 revealed that 17% of incident reports had at least one causal or contributory verbal communications factor. Verbal communication is the exchange of spoken information and is concerned with how (or if) spoken safety critical information is communicated between staff.
Safe railway operations rely on clear and concise communications for safe performance. Communication skills form an integral part of professional railway operations and must be used in all spoken safety critical communications. You should understand the reasons communications go wrong, when common errors take place and how you can make improvements.
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