Katie is a Stakeholder Manager in the Business Development and Engagement department.
What have you been working on recently?
My main focus at the moment is on our supply chain members and trying to get out and engage with them more. It is really interesting to learn more about the diverse work that our members do and to work with them to see how they can get the most out of their CIRAS membership.
Also, as we’ve recently joined the wider RSSB engagement team, I’ve been getting up to speed with all the different areas of work that are being done across the business—there’s a lot to learn, as RSSB does work across so many different areas.
What attracted you to the rail industry?
I first came into the industry about 10 years ago, and it was by accident. I first joined RSSB as what is now known as an Industry Groups Manager, so I managed a range of cross-industry committees. I had previous Secretariat experience, so the role appealed to me, but it wasn’t really about the sector. I have always worked in the public and in not-for-profit environments, and working on areas that have a wider impact for the public is important. Ten years later, I’m still working in the sector, and it is a fascinating world to work in, with such a diverse range of members and issues that we deal with.
How does your expertise help you guide rail organisations to RSSB products and services?
Developing relationships and focusing on customer experiences are core areas of my expertise. One of the key areas of my role is to listen to our members and get to know their businesses. I can develop relationships with our members and get a better understanding of what their needs are and what products and services they will benefit from. This means our members will benefit from a more personal experience and learn about what is of interest and importance to them.
Is there anything else you’d like readers to know?
Some people may think that you need to come from a technical or operational background to work in the rail sector, but that’s not the case. There are such a range of roles right across the sector, and people are friendly, helpful, and always willing to share their knowledge.